General Heating Questions

What does HVAC stand for?

Heating, Ventilation and Air Conditioning.

Should I close the registers and doors to areas of the home that I do not use on a regular basis?

No. Every system is designed to heat and cool a certain number of square feet. By closing registers and doors in certain rooms, you disrupt and decrease the system’s airflow and efficiency. Your system will have to work harder to heat or cool less space, making it stop and start more and become less efficient.

How close to the outdoor unit should I plant shrubs or flowers?

Manufacturers generally agree that plants should not be closer than 18 inches. Air conditioners and heat pumps need intake and exhaust air to operate efficiently. If air cannot circulate, the unit could build up heat and require service.

At what temperature should I set my thermostat?

Temperature settings depend on the time of year and your personal preferences. In the winter 68° to 72° is generally the setting range that most people prefer. Remember, when leaving your house, try to avoid drastic temperature changes. Do not set your temperature back more than 5°; this will cause your unit to work harder to achieve the desired temperature setting. This is particularly important if your home is heated by a heat pump system.

What are the advantages of a programmable thermostat?

Because they are electronic, programmable thermostats are more accurate and efficient than thermostats that contain mercury. Plus, they allow you to automatically control the temperature in your home at different times of day without ever touching your thermostat.

Furnace Questions

How can I improve the performance of my heating and cooling system?

For improved performance of your home’s heating and cooling system, you should change the air filter regularly (preferably every three months) and check it at least once a month, especially during periods of heavy use. Yearly tuning up your HVAC equipment also helps in ensuring its long life.
To save energy and increase efficiency, seal the heating and cooling ducts that run through different spaces of your home, e.g. basement or attic. Apart from that, keep a check on thermostat settings.

How often should I get my furnace cleaned?

Ideally, you should get your furnace cleaned at least once a year. This would help ensure that it is performing optimally, and can prevent possible issues or breakdowns beforehand.

What steps can I take to ensure that I am doing everything right on my part?

Before you seek professional assistance in case your furnace is not working properly, there are a few measures you can take to make sure you are on the right track. Firstly, check that your furnace has power to it. If you can see lights flashing at the lower end of the furnace, then your furnace is being powered, otherwise not.
Subsequently, check for any unusual sounds and make sure that the fan inside the furnace is working properly. If you cannot hear a whirring noise, then your fan may have a problem.

If you can determine the problem yourself by taking a look at the fault codes by lifting the access panel placed on the furnace, it might be easy for us to recommend what you need to do, based on the information you provide us. This can help you save a lot of time and money if you can determine the problem yourself.

Is it necessary to replace my existing air conditioning or heating system?

If your current heating/air conditioning is old and does not perform efficiently, then it might be time to start looking for a new system. Systems are much more efficient these days than they were a few years ago. Instead of wasting money on trying to repair an old system, it is much better and cost-effective to install a new system altogether that will surely last a long time and reduce your monthly bills considerably.

Air Conditioning Questions

What kind of maintenance is required by an HVAC system?

Keeping air filters clean is the most important maintenance measure you can take for your HVAC system. This ensures that the air flows freely in the indoor and outdoor units. Regular checkups by technicians are also necessary to assess the performance of an HVAC system and prevent any problems that might occur in future.

How much do air conditioning and heat pump systems cost?

The cost of air conditioning and heat pump systems depends on a number of factors, including your home size, the amount of insulation in your home, present condition of the installed ductwork, the intensity of heat generated by your home appliances, as well as the accessories you might require, e.g. a thermostat.

How long is a new system expected to last?

With regular maintenance and preventive measures, a new air conditioning system may last for almost 10-15 years, while a gas furnace is expected to last for 20-25 years, depending on the use.

Indoor Air Quality Questions

How often should I change the filter in my heater?

In general, WG Heating recommends that you replace your disposable filters at once a month. If you have washable filters, they should be cleaned once a month. However, some homes may require more frequent filter changes due to conditions within the home.

Why do I need to change my filter regularly?

Regular filter replacement helps your heating and cooling system operate at peak levels and improves indoor air quality. It is important to change filters regularly to ensure proper air flow and to keep your home free from dust, allergens and germs.

Where is my filter located?

Your air filter should be located in either the blower compartment of the furnace, in an attached filter case, or in a return air grille in a wall or ceiling of your home. If you cannot find the air filter, your WG Heating technician will be happy to show you where it is located and how to change it during your next maintenance visit.

Is the filter used during heating season the same one that is used during air conditioning season?

In most cases, yes. If you have one system that provides both heating and air conditioning, then more than likely they share the same filter.

Where can I purchase filters?

If you are unable to find the appropriate-size air filter at your local hardware outlet, contact WG Heating for assistance.

I thought pollution was outside. Why should I be worried about my air indoors?

We spend 90% of our time every day indoors. Plus, today’s efficient, airtight homes are excellent at conserving energy, but that also makes them better at trapping potentially irritating particles inside the home. With the rising number of people who suffer from allergies and asthma, indoor air quality has become more and more important to our general health and well-being. The Environmental Protection Agency has stated that indoor air can be 4 to 5 times more harmful than outdoor air.

I keep my home very clean. Could the air in my home still not be clean?

Yes. Consider that the average home generates 40 pounds of dust per year for every 1,500 square feet of space. While regular home cleaning is an excellent measure to reduce exposure to irritants and pollutants, it’s simply impossible to remove enough of the material by hand to make your home’s air as comfortable as it can be. In addition, certain irritants and sources of indoor air pollution cannot be cleaned by hand.

What can be done to help make my home’s air cleaner?

You might want to consider having your ducts cleaned. Keep your filters clean and change them regularly. Install a High Efficiency air filtration system that works in conjunction with your HVAC system.

How does a whole-home air cleaner work as part of my system?

Whole Home Air Cleaners are designed to perfectly fit as a component of your total home comfort system. Unlike many air cleaners that are situated in a single room of the house, Whole Home Air Cleaners are installed and operated through the same duct work that your furnace or air conditioner might use. It operates out of sight of most living spaces to provide up to 99.98% cleaner air throughout your entire home.